We appreciate that the fast changing Covid-19 problem may be causing our customers concern. We are following guidance from The Department for
Health & Social Care.
We are currently closed until advised to reopen, and at the moment cannot predict when this may be. As a result it will be necessary to move holidays that have been booked. We are therefore waiving any amendment fees for those customers who are due to stay in one of our carriages between now and the 31st July 2020 and need to change the date of their holiday. This will be reviewed regularly. Please call us on the numbers below as changing your holiday dates cannot be done online.
We have taken availability between April and October 2021 offline for the time being as we try and ensure all our currently booked in guests are able to have the dates of their choice. So although next year looks fully booked, there will be availability in the long run. We envisage that once the crisis is over and we have been able to accommodate all our current guests, then we will be able to take bookings for 2021 as usual.
Balances for forthcoming holidays starting before the 31st August 2020 will be due just 4 weeks before the holiday start rather than the 12 weeks specified in the booking conditions. Furthermore, should you need to cancel your booking you can do this up to the day before your holiday start and still get the balance fully refunded - you will only lose your deposit. Should you prefer to change your holiday dates to later this year or into next year then this can be done at any time up until the day before your holiday at no cost. Just call us on the numbers below. When we get closer to the time when the August holiday balances are due we will review the situation.
We hope you all stay well in these testing times, and look forward to seeing you at some time in the future.
https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/ and to remain up to date with guidance given by The Department for Health & Social Care.
Contact Railholiday by email at firstname.lastname@example.org or by phone on (+44) 01503 230783. ©