We appreciate that the fast changing Covid-19 problem may be causing our customers concern. We are following guidance from The Department for
Health & Social Care.
Currently we are waiving any amendment fees for those customers who are due to stay in one of our carriages between now and 30th June 2020 and need to change the date of their holiday. This will be reviewed regularly. Please call us on the numbers below as changing your holiday dates cannot be done online.
Balances for forthcoming holidays starting before the 31st July 2020 will be due just 4 weeks before the holiday start rather than the 12 weeks specified in the booking conditions. Furthermore, should you need to cancel your booking you can do this up to the day before your holiday start and still get the balance fully refunded - you will only loose your deposit. Should you prefer to change your holiday dates to later this year or into next year then this can be done at any time up until the day before your holiday at no cost. Just call us on the numbers below. When we get closer to the time when the August holiday balances are due we will review the situation.
Our carriages are always cleaned very thouroughly between lets but at this time be are taking particular care to follow the NHS guidelines on how to prevent the spread of germs https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/ and to remain up to date with guidance given by The Department for Health & Social Care.
Contact Railholiday by email at email@example.com or by phone on (+44) 01503 230783. ©